Privacy Policy

Thomas of London Privacy Policy


At Thomas of London we take your privacy seriously. Our commitment to you our customer is to protect and respect the privacy of the personal data and information you provide to our company.


We may from time to time update our privacy policy. If our policy has been reviewed, we will display the date on this page of our website. This privacy policy was last updated on the 1st of November 2020.


1. How do we collect your data?


Most of the data our company collects is provided directly by you the customer. We may collect, store or use data when you:


  • View or use our website
  • Register for our newsletter
  • Contact us by completing our online Contact us, ‘We buy fine jewellery’ or Enquiry forms
  • When making a purchase online, over the phone or by appointment at our premises.


2. What data do we collect?


  • When using our website, we may collect information about your device. Including your browser type, general geographic location and operating system. We may also collect data regarding the length of time spent visiting our website, the number of pages you have viewed and your referral source.
  • If you decide to sign up to our newsletter then we will require your name and email address
  • Using our online contact us forms including our “enquire about this item” and “We buy fine jewellery” forms then we will request your email address, phone number and name.
  • Whilst making a purchase from our website online or over the phone the types of information we may require are your name in full, phone number, email address, delivery address and payment details
  • Purchasing from us by appointment at our London premises or collecting items for an online transaction will require your name, phone number, email address and a form of ID to access our building.
  • We also may collect any further personal information you choose to share with us


Our company’s website www.thomasoflondon.comis not aimed for use by children under the age of 13 years old and we do not knowingly collect their personal data. Should a situation arise and we learn we have obtained personal information from a child under the age of 13 then we will immediately delete all data from our systems.


3. How we will use your data provided?


We will use your personal data submitted to us via our website strictly for the purposes outlined in this policy.


  • We will contact you with information relating to your enquiry or order.
  • For processing and delivering orders placed with us
  • To confirm appointments booked over the phone or via our website forms
  • Sending you our newsletter via email if you have registered for this service which can be cancelled at any time.
  • To enable the use of services via our website
  • For prevention of fraud and security purposes
  • To assist functionality of essential features on our website
  • For understanding the demographics, interests and preferences of our customers
  • To respond to any complaints raised and processing returns
  • Improving customer experience whilst browsing or shopping on our website
  • Any pictures or reviews you choose to share and publish on our website or social media will be in accordance with the licence you grant us


4. Personal Data we may share


We may share your personal data for the following reasons in order to process and deliver your order.


  • With any of our employees for order processing
  • Our insurance company to cover any parcels in transit
  • Third party service providers including shipping companies, postal services and close affiliated companies
  • Should we be required to do so by law
  • In order to exercise, defend or establish our legal rights including providing data to others for the purpose of preventing fraud and reducing credit risk


5. Marketing


Our company Thomas of London will not supply or share your personal data to any third party for marketing purposes.


If you decide to register for our newsletter then you have the right to opt out at any time. You can do this either by contacting us or via the link provided on our email.


You reserve the right at any time to instruct us not to process your personal information for marketing purposes.


6. How your data is protected and stored


Our company Thomas of London follows strict security procedures utilising both electronic and physical security protocols to protect your personal data from unauthorised use, access or disclosure.


  • We will store all the personal data you choose to provide on our firewall and password protected servers.
  • We will take reasonable organisational and technical precautions to prevent alteration or misuse of your personal information
  • All financial electronic transactions submitted via our website will be protected by encrypted technology
  • You acknowledge that the transmission of data via the internet can be insecure and that we cannot guarantee or warrant the security of any personal information you disclose or transmit to us through the internet
  • You are responsible for keeping your password for our website secure and confidential. We will not ask you to provide your password (except when you login to your account on our website)


7. Your data protection rights


We at Thomas of London would like to make you aware of your data protection rights. Each user is entitled to the following:


  • Right of access – You have the right to request access to ourcompanies copy of your personal data and supplementary personal information
  • Right to rectification – You have the right to request that our company rectify any inaccurate personal data or complete any personal information you believe to be incomplete
  • Right to erasure –You have the right to request that our company erases your

personal data

  • Right to restrict processing –You have the right to request the restriction or suppression of your personal information, under certain circumstances
  • Right to data portability – You have the right to obtain and re-use your personal data for your own purposes across different services
  • Right to object -You have the right to object to our company processing your personal data in certain circumstances


We have one month to respond to you should you wish to make a request and exercise any of your rights.  We may ask you to supply appropriate photographic identification for this purpose. We will usually accept a copy of your certified passport, driving licence or an original copy of a utility bill detailing your current address.


Please contact us via the following methods listed below.



Phone UK:  0203 325 8412

Phone International: 0044 203 325 8412

Post:Thomas of London, 100, Hatton Garden, London, EC1N 8NX


8. What are cookies?


Cookies are small text files containing a sequence of numbers and letters sent by a website and stored on the user’s device by the user’s web browser. These cookies collect standard internet log data such as visitor activity and usage. When you visit our company website, we may collect information from you automatically via cookies regarding your usage whilst browsing on our site.


9. How we use cookies


Our company uses cookies in a variety of ways to improve and enhance your shopping experience on our website. The cookies we use are to understand your activity whilst using our website and do not contain personal information.


Preference cookies– Sometimes called “functionality cookies”.  These cookies help us to enhance the functionality and performance of your shopping experience whilst on our site and can remember choices you have made in the past. Such as remembering your preferences or device if you return.


Strictly necessary cookies– This type of cookie is essential for you to be able to browse and shop on our website.  These cookies are required to allow you access to our secure areas such as your account with us and your shopping basket.


Statistics cookies– Sometimes known as “performance cookies”, this type of cookie gathers information on how you are using our website, for example which pages you visited or links you clicked on.


Social networking cookies – These allow our users to share our content and pages on third party social networking platforms.


10. Managing your cookies


You can at any time disable and turn off your cookies on your web browser, however by blocking all cookies it may have a negative impact on the usability of many websites you choose to visit. By blocking cookies, you may not be able to use all the services and features on our website. You can at any time delete existing cookies stored on your web browser by accessing your web browser settings.


11. Getting in touch


Should you have any questions regarding our company’s privacy policy, the data we store about you or wish to make a complaint regarding this privacy policy please contact us via the methods listed below


Phone UK: 0203 325 8412

Phone International: 0044 203 325 8412


Post:Thomas of London, 100, Hatton Garden, London, EC1N 8NX